Products & Craftsmanship
Where are Trove products made?
Our pieces are crafted in carefully selected locations chosen for their expertise and quality of making. We work as close to home as possible, partnering with specialist workshops best suited to each product type.
Furniture is made in our London workshop and with a long standing partner in Poland. Headboards and beds are produced in the Cotswolds, while upholstery and cushions are made in London and Sussex. Our rugs are handmade in India, mirrors and our paper goods are made in London, whilst our bed linen is crafted in Italy.
This considered approach allows us to work with skilled makers who share our values and deliver the level of craftsmanship we expect across every piece.
Are Trove products handmade?
Yes. All Trove products are made in small batch workshops by skilled craftspeople. While specialist machinery is used where appropriate to ensure accuracy and consistency, nothing is fully automated.
Each piece is carefully assembled, finished and quality checked by hand, with experienced makers overseeing every stage of production. This balanced approach allows us to combine craftsmanship with reliability, ensuring every piece meets
Where are materials sourced from?
We work with a carefully selected network of sustainable, ethical and highly skilled craftspeople and suppliers in the UK and Europe. Each partner has an established and trusted supply chain and is responsible for sourcing their own materials to our standards.
Timber is sustainably sourced and FSC certified where applicable, while upholstery and textiles are chosen for their quality, durability and suitability for everyday use. By working closely with makers who manage their own sourcing, we ensure consistency, accountability and long term integrity across every piece we produce.
Our fabric selection is carefully curated from trusted and reputable Fabric Houses and Brands, each of whom have their responsible sourced supply chains from where they source and manufacture their materials.
What natural variations should I expect?
We work with natural materials, so subtle variations in timber grain, veneer pattern and hand brushed paint finishes should be expected. These differences are inherent to the materials and are part of what gives each piece its individual character.
All furniture is made to precise specifications and consistent dimensions. For upholstered pieces, there may be very slight variations of a few millimetres due to the softer nature of upholstery and hand finishing. These do not affect the function, comfort or overall proportions of the piece.
Fabrics for cushions and upholstered items are cut as efficiently and sustainably as possible, while maintaining the overall aesthetic shown in our product imagery. As a result, pattern placement may vary slightly from piece to piece, without compromising the intended look or design. Batch variations can occur within different dye lots on fabrics, these are moderated within tight tolerance levels by the brands, but it can be expected from time to time.
How are products quality checked?
Quality control is built into every stage of our production process. Multiple checks are carried out throughout making, with a final inspection completed once your piece is finished.
Each supplier performs a full quality check before releasing products for delivery, ensuring they meet our agreed specifications and standards. We also carry out regular spot checks to monitor consistency and confirm that our partners continue to meet the high expectations we set across craftsmanship, finish and construction.
The majority of our pieces are suitable for contract use, however this is assessed on a case by case basis depending on the product and its intended application.
Certain items, such as upholstered pieces, may require additional specification adjustments, for example interlining or alternative finishes. We recommend contacting our team at sales@thetrove.co.uk so we can advise on suitability and ensure the correct specification for your project.
Does wood move or change over time?
Yes. Wood is a natural material and responds to changes in temperature and humidity by expanding and contracting. As a result, small movements, fine cracks, or subtle changes in appearance can occur as a piece settles into its environment. This is a natural characteristic of solid wood and not considered a fault.
What is the difference between Satin and Gloss finishes?
We offer two painted finishes across selected furniture ranges: Satin and Gloss.
Gloss is our signature 90% gloss lacquer, finished in a PU based paint. It is sprayed and repeatedly hand sanded to create a smooth, high sheen and contemporary surface. The result is a refined, reflective finish that brings light and lift to a space.
Satin has a 10% sheen level, similar to an eggshell paint. It is a water based paint, hand brushed to leave subtle brush strokes that reveal the hand of the painter. The effect is softer and more traditional, reminiscent of classic English cabinetry.
Both finishes are carefully applied and quality checked to ensure consistency and durability. If you are unsure which is best suited to your interior, our team is happy to advise.
Which painted finish is more hard wearing?
Gloss is technically more hard wearing and resistant to surface damage. However, because it has a higher sheen, small scratches or marks may be more visible, similar to a high gloss car finish.
Satin (brushed) is slightly less resistant to scratching, but its softer sheen and brushed texture tend to disguise minor marks more effectively, making everyday wear less noticeable.
Cleaning and maintenance guidance is the same for both finishes:
- Wipe clean using a soft damp cloth followed by a dry cloth
- Do not use abrasive cleaners or products containing ammonia or solvents
- Avoid extremes of heat and humidity
- Do not apply wax to painted surfaces
- Avoid prolonged direct sunlight
If you are unsure which finish is best suited to your space, our team is happy to advise.
How can I minimise movement or cracking in wooden furniture?
We recommend keeping wooden furniture in stable, consistent conditions. Avoid placing pieces close to direct heat sources such as radiators, fireplaces, or underfloor heating outlets. Sudden changes in temperature or moisture levels can increase the likelihood of movement.
Made to Order
What does Made to Order mean?
Our pieces are crafted in carefully selected locations chosen for their expertise and quality of making. We work as close to home as possible, partnering with specialist workshops best suited to each product type.
Furniture is made in our London workshop and with a long standing partner in Poland. Headboards and beds are produced in the Cotswolds, while upholstery and cushions are made in London and Sussex. Our rugs are handmade in India, mirrors and our paper goods are made in London, whilst our bed linen is crafted in Italy.
This considered approach allows us to work with skilled makers who share our values and deliver the level of craftsmanship we expect across every piece.
When does production begin?
Production begins once your order has been confirmed and payment in full has been received. We place regular Made to Order and customer orders with our suppliers, with each piece entering production as part of these scheduled manufacturing runs.
Some items are marked as Available Now and are held in stock. These pieces do not require production and can be dispatched directly to you.
National UK delivery typically takes between 2 and 10 days, with London deliveries usually arriving within 2 to 5 days.
For Northern Ireland and the Hebrides, delivery is quoted on an order by order basis.
Can I change my order once placed?
If you need to make a change to your order, please contact us as soon as possible at sales@thetrove.co.uk. We will always do our best to help, depending on the status of your order.
As some items are made to order or custom made, changes may not always be possible once production has begun. Full details on cancellations, changes and your statutory rights can be found on our Returns and Cancellations page, which we recommend reviewing before placing an order.
Why are Made to Order items non returnable?
Made to Order items are produced once an order is placed rather than held in stock. Where these items are made using Trove’s standard designs, sizes and finishes, they retain the same statutory cancellation rights as any other purchase.
Custom items, including upholstered pieces made using customer supplied materials (COM), products produced to non standard dimensions, or finished in colours outside our standard range, are made specifically to your specifications and are not suitable for resale. For this reason, cancellation rights do not apply once the order has been confirmed, unless the item is faulty.
Full details are set out on our Returns and Cancellations page, which we recommend reviewing before placing an order.
Can I customise finishes or fabrics?
Yes. We are able to customise certain pieces depending on the product.
Upholstered items can be made using customer supplied materials (COM), provided the fabric is suitable for upholstery. Painted items can also be finished in a custom colour using an NCS code.
As custom options are assessed on a case by case basis, we recommend contacting our team at sales@thetrove.co.uk to discuss suitability, lead times and any additional costs before placing your order.
Samples & Showroom
Can I order fabric samples?
Yes. Fabric samples are available for fabrics from our curated Trove collection. To request samples, please contact our sales team at sales@thetrove.co.uk and let us know which fabrics you would like to see.
Customer supplied materials (COM) are not included in our sample service.
Are paint samples an exact match to the finished item I will receive?
We use a standardised NCS colour system, and all paint samples are produced by the same suppliers who finish our furniture, allowing us to maintain a high level of consistency.
As with any painted finish, there may be very slight shade variations between batches. These differences are subtle and are a natural part of the production process, particularly with hand finished surfaces.
The satin brush finish is hand applied, so variations can occur in brush strokes, and application, but we withhold very tight tolerance levels on finished product.
Can I view products in person?
Yes, you are welcome to visit our Notting Hill showroom to view a curated selection of Trove designs. Due to space limitations, not all items are always on display, so we recommend contacting us ahead of your visit if there is a particular piece you would like to see.
Our showroom display is refreshed from time to time, with pieces changing as new collections are introduced. Appointments can be booked in advance, or you are welcome to pop in Tuesday to Saturday, 10am to 5pm.
Ordering & Payment
What payment methods do you accept?
We accept Visa Debit, Visa Credit and Mastercard, as well as bank transfers and Stripe payment links. We also accept Shop payments when shopping online via our website.
At this stage, we do not accept cash payments, or Amex.
Can I place an order over the phone?
For security reasons, we are unable to place orders over the phone. However, our team is happy to help with product information and can email you an invoice to complete your purchase securely.
Do I need an account to place an order?
You do not need an account to place an order. Our core Trove collection, using standard designs and finishes, can be easily ordered directly through the website without creating an account.
However, setting up an account can help speed up the checkout process for future purchases, allowing you to save addresses, payment details and view past orders. You will also be automatically signed up to our newsletter.
Are my payment details secure?
Yes. All payments made through our website are processed securely using trusted, industry standard payment providers. Trove does not store or have access to your full card details, which are handled directly by our payment partners to ensure your information remains protected.
What happens if an item is out of stock?
If an item is out of stock, please contact us at sales@thetrove.co.uk and we will be happy to let you know if and when it is expected to be available again.
We are also introducing a Notify Me feature on the website, which will allow you to register your interest and be alerted when an item comes back into stock
Delivery
How much does delivery cost?
Delivery costs are calculated based on the items in your order and your delivery location. We use a zone based delivery structure, with different rates applied for London, the Home Counties, the rest of England and Wales, and selected regions including Devon, Cornwall, West Wales and Scotland.
For orders placed online, delivery costs will be calculated automatically at checkout. If you are ordering outside the website, or would like a delivery quote before placing an order, our team can provide an accurate shipping cost in advance.
How long will my order take?
Estimated lead times are shown on each product page, including whether an item is Made to Order or Available Now.
For Available Now items, national UK delivery typically takes between 2 and 10 days, with London deliveries usually arriving within 2 to 5 days.
Made to Order items are produced once your order is placed, with lead times listed on the relevant product page. We will contact you once your piece is ready to arrange delivery.
For Northern Ireland and the Hebrides, delivery timings and costs are quoted on an order by order basis.
Please note that leadtimes may vary across different finishes or colours for the same product, so please check you are happy with the leadtime on the individual product page before placing your order.
Can I choose my delivery date?
For larger items including furniture, upholstered pieces, mirrors, rugs, lighting, headboards and beds, our delivery team will contact you once your order is ready to arrange a suitable delivery date.
Smaller accessories are sent by courier and dispatched as soon as they are ready, with tracking details provided once shipped.
Will all items arrive together?
We aim to deliver all items in your order together wherever possible and will consolidate deliveries ahead of dispatch. In some cases, particularly where an order includes a mix of larger furniture and smaller accessories, items may arrive separately to ensure timely and safe delivery.
What access requirements should I check?
For larger furniture items, it is important to ensure they can fit through doorways, corridors and staircases, and that access to the property is clear and safe for our delivery team.
We recommend checking all access points in advance, including tight corners, stairwells and lifts, to avoid any delivery issues. We are creating an accessibility guide to help you assess this, which will be available on our website.
If an item is delivered but cannot be brought into the property due to access restrictions, the customer will be responsible for any additional delivery or collection costs incurred to return the item to our warehouse.
Do you deliver internationally?
Yes, we offer international delivery. Please contact us at sales@thetrove.co.uk with your delivery location and the items you are interested in, and we will be happy to provide an estimated shipping quote.
Will my item be installed?
Yes, installation is available for selected items within the UK through our logistics partner. If you require installation, please let us know prior to placing your order, as this service is offered at an additional cost and must be arranged in advance.
Can you remove old furniture?
Unfortunately, we are unable to remove old furniture, so we ask that items are cleared and the space is ready ahead of delivery.
If you are looking to responsibly rehome unwanted furniture, organisations such as the British Red Cross accept donations of good quality second hand furniture. Some local shops offer free collection services, subject to availability. Items must be in sellable condition, and upholstered furniture must have intact fire safety labels. We recommend contacting your local Red Cross furniture shop directly to confirm what they can accept.
Returns & Cancellations
Can I cancel or amend my order?
Cancellation and amendment rights depend on the type of item ordered.
For Ready to Ship items, you may cancel your order within 14 days of receiving your item by notifying us in writing. You then have a further 14 days to return the item. Returned items must be unused, in their original packaging and in a resaleable condition. You may inspect items as you would in a physical shop, however handling beyond this may result in a deduction from your refund. Return shipping costs are the responsibility of the customer.
Vintage items are one of a kind pieces sold as seen. Descriptions and imagery aim to accurately reflect condition and wear. Vintage items follow the same cancellation process as Ready to Ship items, and wear consistent with age or as described at the point of sale is not considered a fault.
Made to Order items produced using Trove’s standard designs, sizes and finishes may be cancelled within 14 days of placing your order, in line with your statutory rights.
For full details, including information on Custom and COM items, please refer to our Returns and Cancellations page before placing your order.
How long do refunds take?
Refunds will be processed within 14 days of receiving the returned item and will be issued using the original payment method. Standard delivery charges will be refunded where required by law. Premium delivery services are non refundable.
Can I return items to the showroom?
Accessories and vintage items can be returned to our Notting Hill showroom, provided they are in perfect condition and returned in their original packaging within 14 days of receipt.
Larger items cannot be returned to the showroom and will need to be booked in for collection. Please contact our team to arrange this and for further guidance on the returns process and any associated costs..
Trade
How do I apply for a trade account
If you are a validated design professional and would like to apply for a trade account, please complete our Trade Application Form. A member of our team will be in touch and may request further information if required. We aim to process applications within 48 hours, Monday to Friday.
What are the trade terms?
Trade terms are provided once your Trade Account application has been approved. Full details will be shared at that stage, including pricing and ordering information.
Can trade orders be phased?
Yes. For larger trade orders that include a mix of product types, we are able to phase deliveries where required.
If items need to be held at our warehouse for a prolonged period, storage fees may apply. For more information and a tailored quote, please contact us to discuss your project requirements.
Account
How do I reset my password?
To reset your password, click the “Forgotten your password” link on the sign in page. Enter your email address and you will receive an email with a secure link to reset your password.
Can I view my order history?
Yes. If you have created an account, you can view your order history by signing in and accessing your account area. Here you will be able to see past orders and their status.
Can I store multiple addresses?
Yes. If you have an account, you can save multiple delivery addresses within your account area, making it easier to manage future orders and check out more quickly.
Issues & Support
What if my item arrives damaged?
Please inspect all items upon delivery. Any damage must be reported to us within 48 hours of receipt and should be supported by clear photographs.
For larger items, our delivery team will also take photographs at the point of delivery. To report an issue, please email our sales team at sales@thetrove.co.uk. We aim to respond as quickly as possible and will advise on the next steps.
How do I raise a complaint or issue?
To raise a complaint or report an issue, please contact our sales team at sales@thetrove.co.uk. We aim to respond as quickly as possible and will guide you through the next steps.
How long do I have to report a problem?
If a product develops a manufacturing fault within a reasonable period of time, please contact our team at sales@thetrove.co.uk. This does not cover general wear and tear or damage caused through use.
Any assessment will take into account whether the relevant care guidelines have been followed. We aim to respond as quickly as possible and will advise on the appropriate next steps.
