Trove Access Guide for Furniture and Upholstery Delivery

To ensure a smooth and successful delivery, it is important to check that your space can comfortably accommodate your chosen piece before placing an order. Many of our furniture and upholstery items are large and heavy, and access limitations can affect delivery.

Please review the guidance below carefully. If you are unsure about any aspect of access, our team is always happy to advise before your order is confirmed.

Measuring Access

Before ordering, please measure all access points from the delivery vehicle to the final room location, including:

  • Doorways and internal doors
  • Hallways and corridors
  • Staircases including turns and landings
  • Lifts including internal dimensions and door openings
  • Ceiling heights where items may need to be tilted

All measurements should allow for adequate clearance, not just the exact size of the item.

Staircases and Lifts

For deliveries involving stairs or lifts, please ensure:

  • Stair widths, heights and turning points are suitable for the item
  • There is sufficient head height on staircases
  • Lifts are large enough to accommodate the item safely and are operational on the day of delivery
  • If lift access is required, please provide the internal lift dimensions in advance.

Tight Turns and Restricted Access

Some items cannot be tilted, bent or dismantled due to their construction. This is particularly relevant for:

  • Upholstered sofas and armchairs
  •  Fully assembled cabinets and storage
  • Solid timber tables

If your property has tight turns, narrow staircases or restricted access, please contact us before ordering so we can advise on suitability.

Period Properties and New Builds

Older buildings and new developments can present unique access challenges, including narrow stairwells, low ceilings or limited lift sizes. Please take extra care when measuring and share any concerns with our team ahead of time.

Delivery Day Responsibilities

It is the customer’s responsibility to ensure clear and safe access on the day of delivery, including:

  • Removing obstacles from hallways and access routes
  • Securing pets away from delivery areas
  • Checking for any parking or delivery restrictions at the property
  • Arranging any necessary parking permits or access permissions in advance

Please let us know ahead of delivery if there are any restrictions that may affect access to the property, including controlled parking zones, loading restrictions, gated access or limited stopping areas.

If access is restricted or differs from what was provided in advance, delivery may not be possible.

Failed or Aborted Deliveries

If a delivery cannot be completed due to access issues that were not identified in advance, additional delivery charges may apply. In some cases, items may need to be returned to storage and rebooked once access has been resolved.

Need Advice Before Ordering?

If you are unsure whether a piece will fit into your space, please contact our sales team before placing your order. We can help assess your access requirements and advise on the next steps.

We can also arrange a measuring service for larger furniture and upholstery if you would like additional reassurance before ordering. Please contact our team for further information.

Email: sales@thetrove.co.uk
Telephone: +4402037780919