Terms of service

OVERVIEW

Welcome to Trove! The terms “we”, “us” and “our” refer to thetrove-us. Trove operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Trove is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy LINK. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colours, finishes and product appearance may vary slightly from how they appear on screen due to differences in devices, screen settings and configuration.

As part of our commitment to quality, many of our products are hand finished and produced using considered, small-batch processes. We also continue to refine our designs and evolve materials, finishes and production methods, including working with specialist suppliers. As a result, subtle variations in appearance, detailing or finish may occur when compared to images shown online. These variations are a natural result of the making process and do not affect the intended function or overall quality of the product.

We do not warrant that the appearance of any product purchased by you will be identical to how it is depicted or rendered in our online store, or that it will meet individual expectations based on screen-based imagery alone.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Trove reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Trove confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Trove may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy LINK.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorised to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

All content made available through our Services, including but not limited to trademarks, brand elements, text, displays, images, graphics, product reviews, video and audio content, and the design, selection and arrangement of such materials, is owned by Trove, its affiliates or licensors.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Trove is powered by Shopify. Any sales and purchases you make are directly with Trove, not Shopify.

SECTION 10 - PRIVACY POLICY

All personal information collected through our Services is handled in accordance with our Privacy Policy LINK.

SECTION 11 - FEEDBACK

If you submit any feedback, you grant us a perpetual, worldwide, royalty-free license to use it.

SECTION 12 - ERRORS

We reserve the right to correct errors, inaccuracies or omissions and to cancel orders if needed.

SECTION 13 - PROHIBITED USES

You may not use the Services for unlawful purposes or violate any laws or rights.

SECTION 14 - TERMINATION

We may terminate your access at any time without notice.

SECTION 15 - DISCLAIMER OF WARRANTIES

The Services are provided “as is” without warranties of any kind.

SECTION 16 - LIMITATION OF LIABILITY

We are not liable for any damages arising from your use of the Services.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold us harmless from claims arising from your use of the Services.

SECTION 18 - SEVERABILITY

If any provision is invalid, the rest remains enforceable.

SECTION 19 - ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us.

SECTION 20 - ASSIGNMENT

You may not assign this agreement without consent.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws of England and Wales.

SECTION 22 - HEADINGS

Headings are for convenience only.

SECTION 23 - CHANGES

We may update these Terms at any time.

SECTION 24 - CONTACT INFORMATION

Questions should be sent to sales@thetrove.co.uk

THE TROVE by Studio Duggan Ltd
99 Golborne Road
London W10 5NL
United Kingdom
+44 (0)2037780919